Frequently Asked Questions (FAQ)
Get answers to your queries
ORDER
No you can’t delivery to multiple addresses since, you are required to
fill address page and once you submit it can’t reverse
Yes you will get notification status, when the product delivered to
you
Before calling us, you should make sure you check status of the
product on your dashboard, then you can check with us to solve
challenges
Yes, You can track your order and you check on viewing the order
session.
No you can cancel the order, when you submit the request, already
received by the supplier for transportation, so this process once
it’s done it irreversible
Since we work with smartest supplier, your order will not damage, we
ensure security and safety of your products till you get your
products
Payments
You can pay using multiple options like debit card, credit card,
net-banking, mobile money and even Cash in delivery.
Sometimes due to network issues on the bank side we dont receive the
payment information and so is the reason the order fails. During
such scenario our executives will immediately contact customer to
either confirm the order for the same amount or initiate a refund in
case customer need not like to proceed with ordering.
Unlike other online order sites, we have charges like Service
charge, payment gateway charge etc.
Refunds
In respect of orders canceled by the customer or vendor cancelled by
the operator, we will refund the amount applicable to the respective
Credit card / Debit Card / Online banking account / Wallet / UPI
linked account that was used for booking the ticket. Refunds are
initiated automatically as soon as you cancel your ticket from the
App. It might take 8-10 Bank Working Days to get the amount credited
to your account.
Refund process is automatic and is initiated instantly. It typically
takes about 8-10 bank working days for all credit card, debit card
and netbanking transactions. Sometimes the refunds dont get credited
to your account even after 10 days due to bank holidays and delay in
processing your credit or refund process being interrupted by
network error or systems error at the banks side. In such cases you
need to contact your banks Charge Back / Dispute Resolution Team and
raise a refund credit request mentioning the transaction ID you have
received from your bank SMS/Email. You can check your banks website
to get the customer support phone contact number.
My Account
There is no registration fee or any kind of order fees. You pay
only the order price plus transport.
For now there is no any offer we provider but soon we will
introduce it.
We have simplified login process by remember any password for
your e-aro account or reset password.
Your personal and travel details are safe and we dont share it
with any third party agencies.
We hate to see you leave us and we can address if you are facing
any issues. You could uninstall the App or you can logout from
your profile section Your order history will be archived and
available whenever you login in the future. You could write to
us info@e-aro.com
Create an account to get started with the order. All order
confirmations will be sent to your Primary email and phone
number. You can forward the message to your co-passanger or
friend, if in case you have ordered on behalf of them.